Marion Customer Detective Work
April 5, 2020
One might say the most challenging part of being an automotive service technician at Blair's Ferry Automotive is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Blair's Ferry Automotive introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Blair's Ferry Automotive and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Blair's Ferry Automotive know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Blair's Ferry Automotive
1565 Blairs Ferry Rd.
Marion, Iowa 52302
319-447-6310
http://www.blairsferryautomotive.com
Need Service?
More articles from Blairs Ferry Automotive
Do I Need Brake Service? (Brake Service)
January 26, 2025
Think of how many times you put your foot on your vehicles brake pedal every day. And think of how much you rely on your brakes to slow down and stop your momentum. When it comes to safety systems, your brakes are at the top of the list, and thats why its so important to keep them in top condit... More
The Right Stuff (Choosing Replacement Parts)
January 19, 2025
Let's face it. Vehicles are complicated machines, each having thousands of parts. And since they're subjected to heat, cold, vibrations, bumps and much more, these parts wear out and need to be replaced. When your service advisor says you need a new part, you may have many options. Let's say ... More
Losing Your Cool (Why is My Air Conditioning System Not Working?)
January 12, 2025
When you turn on the air conditioning in your vehicle, you expect cool air to come out of the vents. You depend on it, especially in hot weather, but it can also be important in humid weather when you need it to help defrost your windows and windshield. The air conditioning system has a lot of p... More